0048 - Document HOPE Questions

Course Introduction:

Welcome to the Document HOPE Questions course.  This course will get you started with addressing HOPE question conflicts, beginning with answering HOPE questions and address conflicts.

As you complete certain assessments throughout the patient’s care, you come across HOPE questions. PointCare  helps you accurately complete these HOPE questions by identifying conflicting answers. There are three types of conflicts: critical conflicts, which require an answer change, non-critical conflicts, which allow you to keep your answers and provide an explanation, and another non-critical conflict, which allows you to keep your answers with no further explanation.

In this course, you learn how to address conflicts when answering HOPE questions.

Course Objectives:

Lesson 1:  Document HOPE Questions - Learn

1. 1. Answer HOPE questions
   2. Perform symptom impact screening
   3. Address HOPE conflicts

Test:  Document HOPE Questions

Content last updated:  July 10, 2025